Accident and Claims Prodedures (Malaysia Car Insurance)

  1. Insurer must be notified in writing with full details as soon as possible after an event which may become the subject  of a claim under this coverage
  2. In the event that your vehicle is collided into by a third party vehicle, you may refer the claim for cost of repairs to insurer. Your NCD
    entitlement will continue unaffected if insurer decides that you are not at fault. Such determination of fault shall be at insurer discretion. 
    Provided always that such third party vehicle is insured,  identifiable and/or not a vehicle used for carriage of passengers for hire or
    reward (for example taxis, hire cars,  public buses, stage buses, school buses and factory buses for hire), not a vehicle insured by non-Malaysian  insurers and there is no personal injury claim involved
  3. All accidents must be reported to the Police as required by Law
  4. Every communication writ summons and or process from other parties must be sent to insurer immediately. You must tell the insurer if you
    know of any impending prosecution inquest or fatal inquiry without delay. In case of theft   or other act which may give rise to a claim
    under this coverage, you must without undue delay make a report to the   Police and co-operate with Insurer in securing the convictions of the offender
  5. No negotiation, admission or repudiation of any claim may be entered into without Insurer prior written consent
  6. Insurer shall have full discretion in the conduct, defense and or settlement of any claim
  7. No repairs may be authorised to your vehicle without prior written consent
  8. In the event your vehicle is involved in an accident and give rise to a claim, your vehicle must be removed to a PIAM Approved Repairers for repairs, Failure to remove your vehicle to a PIAM Approved Repairer would be a breach of  this condition and Insurer shall have the right to decline liability under Section A

Our Clients

Business Hours

   08.30am – 6.00pm
     (Mon – Friday)

   9.00am – 1.30pm
     (Saturdays)

Contact Us

   No.SO/F 9,10 &11, Plaza Sri
      Muda, Jalan Setia 25/65, Section
      25, 40400 Shah Alam,Selangor

   03-5121 5855,
      03-5122 0339

   This email address is being protected from spambots. You need JavaScript enabled to view it.